1. registration / reservation
You will receive the registration documents from us. The deposit shown on the documents must be paid into the following account within 7 days:
Account holder: MWH Camping und Freizeit GmbH
Volks- und Raiffeisenbank eG
BIC: GENODEF1GUE
IBAN: DE21 1406 1308 0000 9466 05
Only if we receive the deposit within 7 days will your registration be considered complete. After that, the booked accommodation will be allocated elsewhere.

2. Cancellation
For cancellations, we charge a fee of
· 20.00 euros as compensation for expenses
· 10% of the total contract amount up to 6 weeks before the start of the stay
· 20% of the total contract amount within 3 weeks prior to the start of the stay

3. Check-in / Check-out
The reserved accommodations are available starting at 3:00 p.m. on the day of arrival. In the event of a late arrival, charges will apply starting from the day of check-in. Check-out must take place by 12:00 p.m.; for log cabins and rental trailers, by 11:00 a.m.; and for rental cabins, by 10:00 a.m. If you check out later than these times, an additional day will be charged.

4. Payment
The length of stay is calculated by the number of nights. The full amount of the bill must be paid upon arrival. In the event of early departure, no refund will be given for unused nights.

If you lose a key that was provided to you, you must pay €10; if you lose the transponder, you must pay €15.

5. The campground reserves the right, in exceptional cases, to change the reserved campsite, Finnish cabin, or rental trailer without being liable for damages.

6. The campground rules and the privacy policy are part of these Terms and Conditions. The privacy policy can be viewed on the website “www.campingpark-zuruf.de” or at the front desk.

5. Alveni AI Phone Assistant (Call Forwarding)

What data is processed?

The campground’s phone system uses the phone assistant provided by Alveni AG, R2 Tower, Richtistrasse 2, 8304 Wallisellen, Switzerland (https://alveni.ai/). Under certain conditions, this service allows incoming calls to be forwarded to an AI-powered automated response system. When the phone assistant is active, we process only the data that you voluntarily provide during the call or that is technically necessary for handling the call, e.g.:

– Information you provide voluntarily (e.g., name, inquiry, email address, request for a callback)

– Your phone number (if it is being transferred)

– Transcripts of the conversations

– Date and time of the call, as well as technical connection metadata

This information is processed in encrypted form and used solely to forward your inquiry to the appropriate team, facilitate callbacks, or answer questions. It is not used for any other purpose—such as for advertising, profiling, or training AI models.

Data Processing Necessary for Technical Purposes

The following information is processed for the technical operation of the telephone assistant:

– Technical connection data (e.g., phone number, duration, date/time) for call routing and connection stability.

– Temporary real-time processing of audio to generate transcripts.

– Transcripts are pseudonymized during processing, processed in encrypted form, and deleted in accordance with the time limits specified below.

– Logs/error logs for detecting abuse (e.g., spam) and ensuring proper functionality.

– All data transmissions are encrypted (TLS/SRTP) to ensure the security of communications.

Processing and Storage

All processing takes place on servers located within the EU; the AI models used are operated locally. Personal data is transferred to third countries only on the basis of EU Standard Contractual Clauses or other appropriate safeguards in accordance with Article 46 of the GDPR.

– By default, transcripts and metadata stored with Alveni AI are automatically deleted after 30 days. Upon request, they can be deleted earlier.

– The email summary received by the campground is subject to the campground’s applicable retention periods.

– No voice recognition takes place; no voice profiles are created, and no audio signatures are used for identification purposes.

– No AI model training is conducted using personal data, and the data processed is not used for profiling purposes.

Alveni AG uses technical subcontractors for certain functions (e.g., hosting, telecommunications infrastructure). These subcontractors are contractually bound in accordance with Article 28 of the GDPR and receive only the data necessary for technical implementation.

Tracking and Cookies

– No cookies or tracking tools are used for the phone feature.

– No fully automated decision with legal effect is made.

– Callers are clearly informed at the beginning of the call that they are speaking with an AI-powered assistant. If desired, they can be transferred to a human agent at any time.

Legal Basis

Data processing is carried out on the basis of Article 6(1)(f) of the GDPR (legitimate interest), in particular to ensure reliable telephone availability and the efficient handling of incoming inquiries. To the extent that processing is necessary for the initiation or performance of a contract (e.g., reservation requests), it is also carried out on the basis of Article 6(1)(b) of the GDPR.

Voluntary Participation and the Right to Object

Providing personal data during a phone call is voluntary. You decide for yourself what information you would like to share. You have the right to object to the processing of your personal data at any time, effective for the future. Please send your request or objection to: privacy@alveni.ai.

Further information

For detailed information on data protection, please see Alveni AG’s Privacy Policy: https://alveni.ai/datenschutz/

Schwerin Local Court
HRB 1550
Managing Director: Angela Meyer-Weidemann